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FAQ
Orders
You can place an order via our website on the collection page. We also offer a personal shopping service . You can make an appointment for this at our office via WhatsApp, which can be found on our contact page .
Sometimes we can still make adjustments. Contact us as soon as possible via email, chat, WhatsApp or social media, so we can see what is possible.
After placing your order you will receive a confirmation email with a track & trace link to track the shipment.
You will receive an order confirmation via email. Do you want an invoice with VAT? Please contact us.
Payments
Please see the icons at the bottom of our website for an overview of available payment methods.
Yes, we offer Klarna for post-payment.
Please try again or contact your payment provider to find out what is going wrong.
Yes, we use advanced security measures to protect your payment details. Payments are processed encrypted via reliable and certified payment providers.
Shipping & Delivery
Shipping costs are calculated at checkout and depend on the country in which your order is placed.
Please see our Shipping & Delivery page for delivery times per country. The expected delivery time is also shown in the checkout.
Yes, you can track your order and stay informed about the shipping status via the track & trace link in the confirmation email.
Yes, we ship worldwide and also offer express shipping .
If you are not at home, you will be informed about the next steps, such as a new delivery attempt or collection from a collection point.
Returns & Exchanges
You can return or exchange an item via our returns portal .
You have 30 days to exchange or return an item.
After receiving the return shipment, you will receive a confirmation. The purchase amount will be refunded within a few working days.
Yes, you can easily exchange via our return portal. The new size or color will be resent free of charge.
Please report this via our returns portal or contact us by email or WhatsApp.
Size & Fit
On the product pages you can use our sizing tool . This calculates your ideal size based on your data. Please note that our clothing is small and we recommend ordering one size larger .
Yes, this can be found on the product pages.
Our clothes run small , so we recommend taking a size larger.
Use our sizing tool on the product pages to calculate your size.
Product Information & Stock
We do our best to display the colors as accurately as possible, but slight color variations may occur.
You can sign up for a stock notification on the product page to get an update as soon as the item is available again.
Our clothes are produced in Italy , in factories specialized in high-quality clothing production. More information can be found on our About Us page.
You will receive a card with washing instructions with your order. In addition, maintenance tips can be found on the product pages.
Discounts & Gift Cards
You can enter a discount code in the shopping cart during checkout.
No, you can apply one discount code per order.
Yes, we offer gift cards . You can buy them here .
Our gift cards have no expiration date .
Customer Service & Contact
You can reach us via:
- Chat
- Social media
Please see our contact page for all options.
We do not have a physical store, but customers can visit our location by appointment to view and try on the collection.